SecurusTel
19.5K
CLAIMED LOSSES
253
TOTAL REVIEWS
12.1K
PAGE VIEWS
New Reviewer
Missing Money
Didn't Use This Amount Only Used 16.90 Out Of 21.25
ID
Service
Securustel Inmate Phone Service
Pros
- Convenient
- This company
Cons
- No number to call
- There is no way to cancel or contact anyone
Loss
$4
Preferred solution
Full refund
Ur ap wont excepr my visa card
The service you provide and the communication to resolve any issue is terrible! My card wasnt excepted and to resolution as impossible! W j.g at ever the state of Nebraska is getting isnt worth the service you provide! 'They should aboard ur company and deal with real people and not automated with no reply except this phony review! People have enough stress and to communicate to ur family that's incarcerated dads to the stress ! I've spends hours on the phone dealing with ur company with no resolution!no option send money order to ur
User's recommendation: Dont use this service mail money order to ur incarcerated person !! ITS FASTER AND LESS STRESSFUL.
ID
Location
Council Bluffs, Iowa
Wont excepr my visa card
Tried to use service and wont let me down. Load money! Really annoying.! Cant g get any ssistance! But this is what Facilities offer ! It's not fair when the facility is making money off such a *** service and no other option
User's recommendation: Comp li aunt to the state of neb and maybe the service may chsnge.
ID
Location
Minneapolis, Minnesota
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need a refund I funded the wrong account
Update by user Apr 28, 2021
No help yet
Original review posted by user Apr 28, 2021
Hello my name octavia earvin phone number 803915**** i miss and put money on the wrong app and seeimg can yall put my money back on my account and then when i look aty account yall took 45$ out again which put me overdraft ID
Location
Augusta, Georgia
Loss
$45
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund
Took Money Off My Card &;;;; Now No One Is Answering This Company Sucks & Im Pissed This Makes No Sense At All
User's recommendation: Please Don’t Use Them.
ID
New Reviewer
Need help with accountplease want to talk to someone
I have a account more than one jail want let me add money did let me add phone want to send money to phone call from Portland keeps saying the la prison I need help with live person
User's recommendation: Try to get live person.
ID
Product
Securustel Account
Pros
- Need help
Cons
- I have not got in touch with anyone about my problem
- Need help
New Reviewer
Inmate calls set up purchase on the wrong site
I want to set up phone calls through the Hamilton county justice center but the wrong website took my funds I need to be on secure tech I
ID
Loss
$46
Preferred solution
Full refund
Problem with tablet, unable to connect at the jail
i signed up for emessaging and did not send a text to my son, i forgot the email and passcode for the acct, how do i correct that so my son can get the 10 stamps i paid for?i did not know i wa suppose to do that.
ID
Location
Temecula, California
New Reviewer
Refund deposited money on wrong site
Wrong company need my money&;; its steady taking money off my card & I want a full refund . This isnt the website I was suppose to be on and I really need the money thats been taken off my card
ID
Loss
$91
Preferred solution
Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWrong company
This the wrong company & I need a refund of my money & Close this account I was looking for Securus Not securusTel
ID
Service
Securustel Inmate Phone Service
Pros
- Never used
Loss
$46
Preferred solution
Full refund
New Reviewer
Cancel account
I was trying to create a Securus account, and this is the wrong site. I asked for them to cancel my account, and they will not. I did not authorize the $45.98 charge. I DO NOT WANT TO PURCHASE A POST CARD!!! I WANTED TO PURCHASE CALLING TIME FOR MY INMATE!!!!
User's recommendation: HIGHLY DO NOT RECOMMEND!
ID
Service
Securustel Inmate Phone Service
Loss
$46
Preferred solution
Full refund
New Reviewer
Wrong facility calls won't come thru but still taking my money
Give me a call no answer
ID
Location
Louisville, Kentucky
Loss
$40
Preferred solution
Full refund
New Reviewer
I need a refund I did not authorize
I need my money back on my card
ID
Service
Securustel Inmate Phone Service
Preferred solution
Full refund
New Reviewer
My phone's blocked
My phone is blocked from receiving calls
ID
Location
Houston, Texas
New Reviewer
Need help
I think I had an old account under 360-877-****. Yesterday I set up an account with my current phone number of 360-463-****. I purchased the $72 plan.When the inmate calls me it says there is no money on my account but I can pay $.24 a minute or something and they put it on my card. Anyway I dont understand why this money isnt being used on my and my calls. Also please add his number 907570-**** so that he can make calls out. Please contact me as soon as possible so we can get this worked out. And I wish you the happiest of holidays!
ID
Preferred solution
I purchased your $72 plan Robin on my inmate make calls The recording says that I don’t have any money on my account I asked me to pay whatever $.24 a minute or something and they’ve got my credit card on file so they charge it there. Also I want his phon
New Reviewer
To put money on phone and they took to much money off my card
They took $90 and I still cant use my calls
User's recommendation: Talk to someone first before u use ur card.
ID
Loss
$90
Preferred solution
Let the company propose a solution
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