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Missing Money

SecurusTel - Missing Money
SecurusTel - Missing Money
SecurusTel - Missing Money
Didn't Use This Amount Only Used 16.90 Out Of 21.25
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ID
#2224542 Review #2224542 is a subjective opinion of poster.
Service
Securustel Inmate Phone Service
Pros
  • Convenient
  • This company
Cons
  • No number to call
  • There is no way to cancel or contact anyone
Loss
$4
Preferred solution
Full refund

Ur ap wont excepr my visa card

The service you provide and the communication to resolve any issue is terrible! My card wasnt excepted and to resolution as impossible! W j.g at ever the state of Nebraska is getting isnt worth the service you provide! 'They should aboard ur company and deal with real people and not automated with no reply except this phony review! People have enough stress and to communicate to ur family that's incarcerated dads to the stress ! I've spends hours on the phone dealing with ur company with no resolution!no option send money order to ur

User's recommendation: Dont use this service mail money order to ur incarcerated person !! ITS FASTER AND LESS STRESSFUL.

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ID
#2620685 Review #2620685 is a subjective opinion of poster.
Location
Council Bluffs, Iowa

Wont excepr my visa card

Tried to use service and wont let me down. Load money! Really annoying.! Cant g get any ssistance! But this is what Facilities offer ! It's not fair when the facility is making money off such a *** service and no other option

User's recommendation: Comp li aunt to the state of neb and maybe the service may chsnge.

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ID
#2604716 Review #2604716 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need a refund I funded the wrong account

Update by user Apr 28, 2021

No help yet

Original review posted by user Apr 28, 2021
Hello my name octavia earvin phone number 803915**** i miss and put money on the wrong app and seeimg can yall put my money back on my account and then when i look aty account yall took 45$ out again which put me overdraft
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ID
#2525395 Review #2525395 is a subjective opinion of poster.
Location
Augusta, Georgia
Loss
$45

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Took Money Off My Card &;;;; Now No One Is Answering This Company Sucks & Im Pissed This Makes No Sense At All

User's recommendation: Please Don’t Use Them.

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ID
#2503303 Review #2503303 is a subjective opinion of poster.
New Reviewer

Need help with accountplease want to talk to someone

I have a account more than one jail want let me add money did let me add phone want to send money to phone call from Portland keeps saying the la prison I need help with live person

User's recommendation: Try to get live person.

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ID
#2502856 Review #2502856 is a subjective opinion of poster.
Product
Securustel Account
Pros
  • Need help
Cons
  • I have not got in touch with anyone about my problem
  • Need help
New Reviewer

Inmate calls set up purchase on the wrong site

I want to set up phone calls through the Hamilton county justice center but the wrong website took my funds I need to be on secure tech I
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ID
#2454178 Review #2454178 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund

Problem with tablet, unable to connect at the jail

i signed up for emessaging and did not send a text to my son, i forgot the email and passcode for the acct, how do i correct that so my son can get the 10 stamps i paid for?i did not know i wa suppose to do that.
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ID
#2437648 Review #2437648 is a subjective opinion of poster.
Location
Temecula, California
New Reviewer

Refund deposited money on wrong site

Wrong company need my money&;; its steady taking money off my card & I want a full refund . This isnt the website I was suppose to be on and I really need the money thats been taken off my card
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ID
#2420171 Review #2420171 is a subjective opinion of poster.
Loss
$91
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong company

This the wrong company & I need a refund of my money & Close this account I was looking for Securus Not securusTel
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ID
#2411065 Review #2411065 is a subjective opinion of poster.
Service
Securustel Inmate Phone Service
Pros
  • Never used
Loss
$46
Preferred solution
Full refund
New Reviewer

Cancel account

SecurusTel - Cancel account
I was trying to create a Securus account, and this is the wrong site. I asked for them to cancel my account, and they will not. I did not authorize the $45.98 charge. I DO NOT WANT TO PURCHASE A POST CARD!!! I WANTED TO PURCHASE CALLING TIME FOR MY INMATE!!!!

User's recommendation: HIGHLY DO NOT RECOMMEND!

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ID
#2383045 Review #2383045 is a subjective opinion of poster.
Service
Securustel Inmate Phone Service
Loss
$46
Preferred solution
Full refund
New Reviewer

Wrong facility calls won't come thru but still taking my money

Give me a call no answer
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ID
#2375653 Review #2375653 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$40
Preferred solution
Full refund
New Reviewer

I need a refund I did not authorize

I need my money back on my card
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ID
#2369535 Review #2369535 is a subjective opinion of poster.
Service
Securustel Inmate Phone Service
Preferred solution
Full refund
New Reviewer

My phone's blocked

My phone is blocked from receiving calls
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ID
#2357356 Review #2357356 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Need help

I think I had an old account under 360-877-****. Yesterday I set up an account with my current phone number of 360-463-****. I purchased the $72 plan.When the inmate calls me it says there is no money on my account but I can pay $.24 a minute or something and they put it on my card. Anyway I dont understand why this money isnt being used on my and my calls. Also please add his number 907570-**** so that he can make calls out. Please contact me as soon as possible so we can get this worked out. And I wish you the happiest of holidays!
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ID
#2350955 Review #2350955 is a subjective opinion of poster.
Preferred solution
I purchased your $72 plan Robin on my inmate make calls The recording says that I don’t have any money on my account I asked me to pay whatever $.24 a minute or something and they’ve got my credit card on file so they charge it there. Also I want his phon
New Reviewer

To put money on phone and they took to much money off my card

They took $90 and I still cant use my calls

User's recommendation: Talk to someone first before u use ur card.

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ID
#2343111 Review #2343111 is a subjective opinion of poster.
Loss
$90
Preferred solution
Let the company propose a solution

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