Most helpful review
New Reviewer

Need refund

SecurusTel - Need refund
SecurusTel - Need refund
SecurusTel - Need refund
SecurusTel - Need refund
SecurusTel - Need refund
SecurusTel - Need refund
Inmate was still unable to make calls ! Now the inmate is no longer incarcerated so no need for the account. Even that twice bothe $45.99 plus another $20 was never used I would like my money returned right back onto my card

User's recommendation: Call instead of using Visa card.

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ID
#3333257 Review #3333257 is a subjective opinion of poster.
Location
Cathedral City, California
Pros
  • Okay
  • Convenient
Cons
  • Need help
Loss
$65
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Tired of being ignored

Ive emailed multiple times trying to get a refund for messed up calls threw video I really would like to be refunded so my daughter can have her video calls with her dad three of them have been messed up to where the phones were not working properly
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#3672838 Review #3672838 is a subjective opinion of poster.
Location
The Villages, Florida
Pros
  • Talk to family
Cons
  • I have not got in touch with anyone about my problem
Loss
$19
Preferred solution
Full refund
New Reviewer

Unblock my number and refund

I wanted to put 10$ on my acct so inmate could have enough funds to call and I entered my card number and it automatically charged me 49 95 I BELEIVE it was for 90 days I would like a refund back to my card also I would like my number unblocked from San joaquin county jail French camp ca I pushed wrong number by accident now inmate can't get ahold of me.
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ID
#3612362 Review #3612362 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

I want a refund

Set up two accounts with them, one for me to call an inmate, and one for inmate to call me. Neither ever worked and can't get anyone at the 3 phone numbers I have for them to get a real person on the phone and get a refund.

User's recommendation: Worthless.

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#3588538 Review #3588538 is a subjective opinion of poster.
Location
Federal Way, Washington
Loss
$53
Preferred solution
Full refund

Video failure and I would like all 4 refunded or credited

SecurusTel - Video failure and I would like all 4 refunded or credited
SecurusTel - Video failure and I would like all 4 refunded or credited
SecurusTel - Video failure and I would like all 4 refunded or credited
SecurusTel - Video failure and I would like all 4 refunded or credited
I have the dates that didnt work and I really would just like a refund on all 4 I have attached below. Please and thanks
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#3533821 Review #3533821 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer New Reviewer

Phone Number

When i called to try and get a refund the number didnt work and there was no 24 hour number to call.
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#3478880 Review #3478880 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$46
Preferred solution
Full refund
New Reviewer

Refund

2.5
SecurusTel - Refund
SecurusTel - Refund
SecurusTel - Refund
Update by user Apr 11, 2022

Idk it was a story it was late asf I had a friend helping an my girlfriend calling at the other end an I ended up paying for service that I have no use for

Original review posted by user Apr 11, 2022
I was up early trying to pay for phone call to my girl had a busy helping throw me different company to get time and I didn't realize I paid 45 towards phone call but u guys don't work for the facility I have no use for the plan and would never have any use for or guys services a well didn't really realize the money was too kin from me .?

User's recommendation: Idk never got to experience ur guys services.

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#3477120 Review #3477120 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

To dispute a transaction

There was no where that said you was going to charge me 45.98. I just want my money back please. So no further action is taken. Thank you very much for your response
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#3469025 Review #3469025 is a subjective opinion of poster.
Location
Sand Springs, Oklahoma

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Verified Reviewer New Reviewer

1.0
Update by user Mar 24, 2022

This company is over prices and rude as ***

Original review posted by user Mar 24, 2022
I called for 2 different reasons one being I have an inmate in a facility where they provide services and I was told that the inmate has received all my messages and it was his fault why I have not heard from him or recieved...
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#3432483 Review #3432483 is a subjective opinion of poster.
Pros
  • Idk
Cons
  • Suck
Preferred solution
I want the 3 messages dated 03/20 22 removed from his sent messages for being given false info

Refund deposited money on wrong site

My biggest complaint is that you guys advertise for a certain county the child did not carry and you let me set up the account it with that county and then you'll tell me when I try to make use the money that it's not on you can't do it so I just want my refund thanks
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#3387976 Review #3387976 is a subjective opinion of poster.
Location
Bon Aqua, Tennessee
New Reviewer

I need a refund

SecurusTel - I need a refund
I funded the wrong account and need a refund thats why I am reaching out to you to dispute the transaction and Im not able to reach anyone at the time
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#3310508 Review #3310508 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Having trouble with my account

I purchased Securus Tel $45.98 so my daughter Sommer Bowden, could contact me from the Elmore County Jail, Elmore County Alabama. This 1-70*-***-**** will not work. I'm trying to get her a state assessment to be transfered to a state funded Substance Abuse program. I would appreciate someone calling me at 334-328-**** to tell me how to activate this account from my daughter.

User's recommendation: Make you can contact a customer service rep. to explain I've been unable to contact anyone just a computer.

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1 comment
#2134861

Thank you asking about Securus Tel $45.98. I havn't heard anything no phone call no email.

It's really sad that a company that charges outrageous fees will not respond to email or call. I hope this is the last time I ever have to deal with Securus very poor customer service.

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ID
#3267939 Review #3267939 is a subjective opinion of poster.
Pros
  • Talk to family
  • Need help
Cons
  • All i wanna do is set up the phone so that my son can call me
  • Unable to connect to the jail
Loss
$46
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Deceitful practices

1.0
Their website is deliberately deceitful, you think you are paying for a service you need but they take your money for a completely useless service. Pure fraud.

User's recommendation: Stay away from this company!

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#3211924 Review #3211924 is a subjective opinion of poster.
Cons
  • Too many to list
Loss
$46
Preferred solution
Full refund

Refund deposited money on wrong site

How can I get my money back of $50.00k it was a Christmas present for my child I need it returned to my cash application as soon as possible thank you and God bless you Tiffany Johns
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#3197732 Review #3197732 is a subjective opinion of poster.
Location
Festus, Missouri

Refund deposited money on wrong site

They won't give me my money back when it was the wrong app I put it on I'd like my money back in t was 45 dollars
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#3195020 Review #3195020 is a subjective opinion of poster.
Location
Festus, Missouri

Need help

1.0
I've tried several times to resolve my issue with the account and have not received a response it would be nice to have someone call me to resolve my issue on the account since you charged me over $50 and I have not been able to use any of the services! You can reach me at 910-264-****
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#3182067 Review #3182067 is a subjective opinion of poster.
Location
Wilmington, North Carolina

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